InfoCrypto is edited by one person, so contact is direct and there are no forms in between. This page explains how to write to us, which messages we handle and how quickly, and — just as importantly — what we cannot do, so that you do not spend time waiting for an answer that will not come.
Contact address
contacto@infocrypto.site
It is the site's only address and it reaches the person who writes and maintains the guides directly. There is no switchboard, no ticketing system and no automated replies.
Three simple things will help your message get a better answer:
- A descriptive subject line. "Error in the staking guide" helps far more than "question".
- The link to the page you are referring to, if you are referring to one.
- One topic per email. If you have three separate matters, three emails are easier to handle than one long one.
You can write in English or in Spanish. You do not need to identify yourself by your real name unless you are exercising data protection rights, where proof of identity may be required.
Which messages get answered, and how quickly
We handle these, in this order of priority:
- Corrections of factual errors in any guide, glossary entry or tool on the site.
- Exercise of data protection rights and questions about privacy or cookies.
- Legal matters: intellectual property, content takedown, links pointing to problematic material.
- Topic suggestions and comments on which explanations turned out to be confusing.
- General questions about crypto-assets of common interest, which sometimes end up as a new entry in the frequently asked questions.
Indicative timescales: corrections and legal matters are reviewed within roughly two to five working days. Suggestions and general questions may take up to two weeks, and they do not always receive an individual reply if the answer is a published or expanded guide. Data protection requests are answered in every case within the one-month period set by the GDPR.
We do not respond to messages containing insults or threats, to unsolicited bulk email or to impersonation attempts.
Reporting an error
This is the reason we most appreciate hearing from readers. An educational site about a sector that changes every week accumulates data that ages badly, and the person who spots the problem is usually the reader, not the author.
If you have found something that does not add up — an out-of-date figure, a fee that is no longer what we state, a repealed rule, an imprecise technical explanation, a dead link — write to us with:
- The exact URL of the page.
- The specific paragraph or sentence, copied and pasted, or the section heading.
- What is wrong and, if you know it, what the correct figure would be.
- A source that contradicts us: the protocol's official documentation, the supervisor's website, the text of the legislation, the provider's own pricing page. One primary source is worth ten third-party articles.
Our commitment. We verify what you tell us against the original source. If the error is confirmed, the text is corrected, the page's review date is updated and, when the change affects the meaning of what was claimed — not a typo — a record of the correction is left at the end of the article, stating what it previously said and when it was changed. We do not delete errors quietly: a site that corrects itself in public is more trustworthy than one pretending never to have been wrong. If, after checking, we conclude the text was correct, we will explain why and give you the source we relied on.
Commercial proposals
To save you the email: InfoCrypto publishes no sponsored content and no paid links.
Specifically, we do not accept:
- Guest articles, "collaborations" or advertorials, labelled as sponsored or otherwise.
- Insertion of links into already published articles, whether for money, in exchange for links, or to "improve the reader experience".
- Paid reviews of exchanges, wallets, trading platforms, courses or investment bots.
- Affiliate programmes. The site uses no affiliate links from any exchange or wallet manufacturer.
- Purchase of the domain or the site, unless the proposal arrives with concrete, verifiable terms.
The site is funded exclusively by third-party advertising through Google AdSense, where the ads are selected by Google and not by the publisher. The reasoning is simple: if a reader cannot tell when something is recommended on merit and when it is recommended for money, the content stops being worth anything. The details of this model are set out in the legal notice.
We do welcome non-commercial approaches: requests to quote our content with attribution, collaborations with media outlets or educational institutions, and notices from public bodies.
Data protection
If you wish to exercise your rights of access, rectification, erasure, objection, restriction of processing or portability, or to withdraw consent you gave for analytics or advertising cookies, write to contacto@infocrypto.site stating in the subject line which right you are exercising.
Before writing, we suggest reading the privacy policy, which sets out the data controller, the purposes, the legal bases, the retention periods, the recipients and the full procedure for exercising each right, including your right to lodge a complaint with a supervisory authority. Cookie management is explained separately in the cookie policy.
Please do not include identity documents, banking details, private keys or recovery phrases in your emails. We will never need them, and sending them by email is a bad idea regardless of who the recipient is.
What we cannot do for you
This section is not defensive boilerplate: it is the honest answer to the three emails that arrive most often.
We do not give personalised investment advice. We will not say what to buy, when to buy it, how much to allocate or whether to sell. We do not know your financial situation, your objectives or your risk tolerance, and even if we did, providing that service requires authorisation from a financial regulator, which this site does not hold. Everything published is general educational material. If you need advice on your own case, go to a registered professional.
We do not give tax advice. We can explain in general terms how a capital gain is typically taxed or what reporting obligations tend to exist, but we do not prepare your return, review your transactions or interpret your particular case. That is what a qualified tax adviser is for, and they are accountable for what they tell you.
We do not help recover lost or stolen funds. We have no technical or legal ability to reverse a transaction on a blockchain, unlock an exchange account, recover a forgotten recovery phrase or track down a fraudster. Nobody writing to you from this site will ever ask you for money, keys or access to your wallet.
And a warning that may spare you a second blow: anyone offering to recover your funds in exchange for an upfront payment is, almost always, a second scam. It is a well-documented pattern. Fraudsters resell victim lists, or approach people who have complained publicly on forums and social media, presenting themselves as a "crypto recovery firm", an "ethical hacker" or even as staff from an official agency. They show you a fake dashboard where your funds appear to have been located and ask for an initial fee, an unlocking charge or a fictitious tax. That money disappears too. You can read how the scheme works and how to recognise it in the guide most common crypto scams.
If you have been defrauded, what you should do is report it to the police or the cybercrime reporting body in your country, keep all the evidence (screenshots, wallet addresses, transaction identifiers, emails and profiles), notify your bank if the money left your account by transfer and, where the fraud involves a firm claiming to be registered, alert the financial regulator that supposedly registered it.
Other channels
There is no phone line and no chat. Nor are there official social media profiles: if you find an account claiming to be InfoCrypto, it is not ours, and we would be grateful if you told us so that we can report it.
The identifying details of the site's owner, required by Spanish law for online service providers, appear in the legal notice.